Standard shipping cost on all products.
ActiveMora Customer Support
Frequently asked questions.
Find clear answers about ActiveMora orders, shipping, returns, exchanges, fitness products, automatic discounts, and customer support.
24/7 Support
Customer assistance around the clock
Free Shipping
Included with every product
3–5 Day Delivery
Standard calendar-day timeframe
30-Day Free Returns
Free returns and exchanges
Orders & Checkout
Order questions.
Keep the email address used at checkout and your order number available whenever you need order assistance. These details help identify the correct purchase quickly and make support requests easier to review.
How do I know my order was placed successfully?
After a successful checkout, review the order confirmation information sent to the email address used during purchase. Keep that confirmation available for future reference.
What information should I keep after checkout?
Keep your order number, checkout email address, product details, and any shipment information associated with the purchase.
What should I provide when asking about an order?
Provide your order number and the email address used at checkout whenever possible. A short explanation of what you need help with is also useful.
Can I ask about more than one product in the same order?
Yes. When an order contains several products, identify the specific item or items involved so the request can be understood clearly.
What if my checkout information contains an error?
Request assistance as soon as you notice the issue and provide the correct information together with your order details.
Shipping & Delivery
Shipping questions.
ActiveMora keeps shipping straightforward: every product ships free, and the standard delivery timeframe is 3–5 calendar days.
Calendar days in the standard delivery timeframe.
Support availability for delivery questions.
Days available for free returns and exchanges.
How much does shipping cost?
ActiveMora provides free shipping on all products.
How long does delivery take?
The standard ActiveMora delivery timeframe is 3–5 calendar days.
Are weekends included in the stated delivery timeframe?
Yes. The stated timeframe is measured in calendar days rather than business days.
How do I follow shipment progress?
Use the tracking information associated with your order after fulfillment to follow shipment progress and delivery updates.
Why might tracking not update immediately?
Carrier tracking may take time to register after shipment information is created. Updates often begin after the first physical carrier scan.
Returns & Exchanges
Return questions.
ActiveMora offers free returns and exchanges within 30 days. Keep your product, packaging, components, manuals, and included accessories together while you decide whether the item is right for your training setup.
How long do I have to request a return?
ActiveMora offers free returns within 30 days for eligible purchases.
How long do I have to request an exchange?
ActiveMora offers free exchanges within 30 days for eligible purchases.
Do I pay an ActiveMora return fee?
No. ActiveMora's stated policy provides free returns and exchanges within the 30-day window.
Should I keep the original packaging?
Yes. Keep packaging until you have inspected the product and confirmed that the equipment is right for you.
What should remain with a returned product?
Keep included accessories, components, hardware, manuals, straps, handles, cables, and other supplied materials together with the product.
What should I do if an item arrives damaged or incorrect?
Inspect the product, retain packaging and components, document the condition, and request assistance with your order information and a clear explanation of the issue.
Products & Training
Product questions.
ActiveMora carries equipment across strength, cardio, functional training, agility, yoga, Pilates, mobility, recovery, and home gym organization. Product questions are easiest to answer when you identify the exact equipment and intended training use.
Weights & stations
Dumbbells, kettlebells, barbells, plates, benches, racks, and bodyweight stations.
Endurance equipment
Treadmills, walking pads, steppers, bikes, rowers, and cardio trainers.
Speed & conditioning
Ropes, vests, medicine balls, bands, suspension trainers, agility gear, and reaction trainers.
How can I choose equipment for my training goal?
Start with the goal you want to support—strength, endurance, speed, agility, mobility, balance, recovery, or general home fitness—then compare the equipment specifications and intended use.
What should I check before buying larger equipment?
Review dimensions, weight, capacity, adjustment range, intended use, doorway clearance, floor space, and the room required for safe movement around the equipment.
What information helps with a product question?
Provide the product name and explain the feature, component, adjustment, resistance level, size, setup point, or training use you need help understanding.
Does ActiveMora sell recovery equipment?
Yes. ActiveMora's product range includes massage, foam rolling, and recovery tools alongside other fitness categories.
Does ActiveMora offer home gym essentials?
Yes. The range includes training supports, flooring, storage, and equipment designed for home training spaces.
Discounts & Promotions
Savings questions.
ActiveMora's main promotional savings are automatic. There is no need to enter a discount code for the email subscriber offer or qualifying selected promotional products.
Automatic sitewide savings after successful email subscription.
Automatic discount on selected promotional products.
Qualifying promotional savings apply automatically.
The subscriber discount is not limited to a first order.
How does the 15% subscriber discount work?
After a successful email subscription, customers receive an automatic 15% sitewide discount. It is not limited to the first order and no discount code is required.
Do I need a discount code for the subscriber offer?
No. The 15% subscriber savings are applied automatically after successful email subscription.
How does the 20% selected-product offer work?
Selected promotional products receive an automatic 20% discount without a discount code.
Is the 15% subscriber discount only for a first order?
No. The 15% sitewide subscriber discount is not limited to the first order.
Customer Support
Support questions.
ActiveMora provides 24/7 customer support for questions about orders, shipping, delivery, products, returns, exchanges, promotions, and general store assistance.
When is customer support available?
ActiveMora customer support is available 24/7.
What topics can customer support help with?
Support can assist with orders, shipping, delivery, returns, exchanges, product questions, promotional offers, and general ActiveMora store questions.
What should I include when requesting support?
Explain what you need help with clearly. For order-related questions, include your order number and checkout email address whenever possible. For product questions, include the exact product name.
Where is ActiveMora located?
ActiveMora's business address is 7211 13th Ave, Brooklyn, NY 11228, United States.
What is the ActiveMora support email?
The ActiveMora support email is info@activemora.lol.
What is the ActiveMora support phone number?
The ActiveMora support phone number is +1 (781) 735-2060.
Still Need Help?
We're available 24/7.
If your question is not covered here, our support team can help with orders, delivery, returns, exchanges, products, and other ActiveMora questions.