Free shipping on every order
Standard shipping is included across the ActiveMora catalog without a minimum order value.
ActiveMora / Shipping Policy
Shipping Policy.
This Shipping Policy explains how ActiveMora processes, ships, tracks, and supports orders across the United States, including our free shipping standard and 3–5 calendar day delivery timeframe.
Shipping Overview
Simple shipping from checkout onward.
ActiveMora provides free shipping on every product sold through our website. There is no minimum purchase requirement for standard shipping.
Our standard delivery timeframe is 3–5 calendar days. This timeframe is designed to give customers a clear expectation from order fulfillment through delivery while allowing for normal carrier movement and final-mile delivery.
3–5 calendar day delivery
Our standard delivery window is stated in calendar days rather than business days.
Order updates when available
Shipment status and tracking details may be provided as the order moves through fulfillment and delivery.
24/7 customer support
Our support team is available around the clock for order, shipping, tracking, and delivery questions.
Order Processing
Orders move through a clear process.
After an order is submitted successfully, the order enters our processing and fulfillment workflow. Payment authorization, address details, product availability, and order information may be reviewed before the shipment is released.
If an order requires clarification, additional verification, or a correction to information supplied at checkout, processing may pause until the issue is resolved.
01
Order received
Your order is recorded after checkout has been completed successfully.
02
Order reviewed
Payment status, delivery details, and product availability may be checked before fulfillment.
03
Shipment prepared
The order is prepared for transit and assigned to the appropriate delivery process.
04
Tracking updated
When tracking information is available, customers may use it to follow the shipment toward delivery.
Address accuracy matters
Please review your shipping address carefully before submitting an order. Incorrect or incomplete address information can cause avoidable delays or unsuccessful delivery attempts.
Delivery Timeframes
Delivery is typically 3–5 days.
ActiveMora's standard delivery timeframe is 3–5 calendar days. Unless a different timeframe is clearly communicated for a specific order, customers should use this window as the normal delivery expectation.
Some circumstances can affect delivery timing after an order has entered transit. These may include severe weather, transportation disruptions, high carrier volume, incorrect delivery information, security reviews, access restrictions, or other events outside our reasonable control.
The stated 3–5 day delivery window is measured in calendar days.
Bulky fitness products may require additional handling steps during final delivery depending on size and local carrier procedures.
Products in the same order may arrive separately when they move through different fulfillment or delivery streams.
Weather, transportation interruptions, or local delivery conditions can temporarily affect the normal delivery window.
Delivery estimates are not guaranteed appointment times
The 3–5 calendar day window is our standard delivery expectation, but an exact arrival hour or delivery appointment cannot be guaranteed unless specifically arranged and confirmed.
Tracking & Order Updates
Track the shipment after dispatch.
When tracking information becomes available, it may show key shipment events such as label creation, carrier acceptance, movement through transit facilities, arrival in the destination area, and final delivery.
Tracking systems may take time to display the first scan after a shipment is prepared. A tracking number that has been created but does not yet show movement does not always mean the parcel is delayed.
Tracking created
A shipment identifier may appear before the carrier records the first physical scan.
In transit
Tracking updates may show movement through sorting hubs, transfer points, and the destination region.
Out for delivery
This normally means the parcel has entered the final local delivery stage.
Delivered
Check the delivery location, household members, secure areas, or building reception if tracking shows delivery but the parcel is not immediately visible.
Delayed, Missing or Damaged Deliveries
We help resolve delivery issues.
If your shipment appears delayed, missing, incorrectly delivered, or arrives with visible shipping damage, contact ActiveMora as soon as reasonably possible so our support team can review the available order and tracking information.
For damaged deliveries, keeping the packaging and taking clear photographs of the parcel and affected product can help document the condition in which the order arrived.
Allow tracking to update, then contact support if the shipment remains outside the expected delivery window without meaningful progress.
Check the delivery area, secure locations, building reception, household members, and any carrier delivery note before reporting the parcel missing.
Keep the parcel, packaging, labels, and product available while the issue is reviewed and provide photographs when requested.
Contact support promptly if you notice an address error. Changes may not always be possible after fulfillment has begun.
24/7 customer support
ActiveMora support is available around the clock for shipping questions, tracking assistance, delivery issues, returns, and exchanges.
Shipping Notes
Important shipping details.
These additional points help keep delivery expectations clear before and after checkout.
Delivery locations
Orders are shipped to the delivery address supplied during checkout. Customers are responsible for providing accurate and complete address information.
Separate packages
An order containing multiple products may arrive in more than one parcel. Separate tracking details may be provided when available.
Unsuccessful delivery
Carrier procedures may include another delivery attempt, a pickup instruction, or a temporary hold when delivery cannot be completed.
Returned shipments
If a parcel is returned because of an incorrect address, refusal, failed delivery, or another delivery issue, contact support so the order can be reviewed.
Order changes
Address or order changes should be requested as early as possible. We cannot guarantee changes after fulfillment or shipment has started.
Policy updates
We may update this Shipping Policy to reflect changes in delivery practices, services, or legal requirements. The latest version applies when published.
Free Shipping
Standard shipping included on every ActiveMora product
3–5 Calendar Days
Our standard delivery timeframe for orders
Order Tracking
Shipment updates provided when tracking information becomes available
24/7 Support
Customer assistance for shipping, tracking, delivery, returns, and exchanges
Shipping Support
Need help with a delivery?
For order status, tracking, delayed shipments, missing parcels, delivery questions, returns, or exchanges, ActiveMora customer support is available 24/7.