Contact information
Name, email address, phone number, billing address, shipping address, and other details you provide when ordering or contacting support.
ActiveMora / Privacy Policy
Privacy Policy.
This Privacy Policy explains how ActiveMora collects, uses, discloses, retains, and protects personal information when you visit our website, place an order, subscribe to marketing, or contact customer support.
Information We Collect
Information we collect.
We collect information you provide directly, information generated when you use the website, and information we receive from service providers that help us operate the store.
The exact information collected depends on how you interact with ActiveMora. You can browse parts of the website without placing an order, while checkout, customer support, returns, marketing subscriptions, and account features require additional information.
Order information
Products purchased, order value, shipping details, transaction status, returns, exchanges, and customer-service history.
Payment information
Payment details are handled through payment-processing providers. We may receive transaction confirmations and limited payment-related information, but we do not need to store your full card number to operate the store.
Device and usage data
IP address, browser type, device type, pages viewed, referring pages, approximate location, cookie identifiers, and website interaction information.
Marketing information
Email subscription status, marketing preferences, campaign interactions, and information related to promotional offers such as the automatic 15% subscriber discount.
Support communications
Messages, questions, product feedback, return or exchange requests, and other information you voluntarily provide through customer support.
How We Use Information
How we use information.
We use personal information to operate ActiveMora, fulfill customer requests, improve the website, communicate with customers, protect the store, and comply with applicable obligations.
Complete checkout, confirm orders, arrange delivery, provide order updates, manage returns, and process exchanges.
Respond to questions about products, orders, shipping, delivery, returns, exchanges, and the website experience.
Maintain site functionality, understand how visitors use the store, troubleshoot problems, and improve navigation and product presentation.
Send promotional email to subscribers and administer subscriber benefits, including the automatic 15% sitewide discount after successful email subscription.
Detect fraud, suspicious activity, abuse, security threats, and transactions that may require additional review.
Maintain records, respond to lawful requests, resolve disputes, enforce policies, and satisfy applicable tax, accounting, or regulatory requirements.
Marketing choices
You may unsubscribe from promotional email using the unsubscribe option included in marketing messages. Transactional communications about orders, delivery, returns, or account security may still be sent when necessary.
Disclosures & Service Providers
How information is disclosed.
We disclose personal information when it is reasonably necessary to operate the store, complete transactions, provide services, protect ActiveMora and our customers, or comply with applicable law.
We do not knowingly sell personal information for money. However, certain disclosures involving analytics, advertising, or cross-context behavioral advertising may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws even when no money changes hands.
Payment providers
Process payments, confirm transactions, manage fraud screening, and support refunds or payment-related disputes.
Shipping and delivery partners
Receive information needed to prepare, route, deliver, track, or resolve issues involving customer orders.
Store and technology providers
Provide hosting, ecommerce infrastructure, security, analytics, customer-support tools, email delivery, and related operational services.
Advertising and analytics partners
May receive device, cookie, usage, or campaign information to measure advertising performance or deliver relevant marketing where permitted.
Professional advisers
Lawyers, accountants, insurers, auditors, or other advisers may receive information when necessary for legitimate business or legal purposes.
Legal and business events
Information may be disclosed when required by law or in connection with a merger, financing, acquisition, restructuring, or transfer of business assets.
Cookies & Online Tracking
Cookies and tracking.
ActiveMora and our service providers may use cookies, pixels, tags, local storage, and similar technologies to remember preferences, maintain website functionality, understand site usage, measure marketing performance, and support security.
Some technologies are necessary for the website to function. Others may be used for analytics or advertising depending on your settings, device, browser, location, and applicable law.
01
Essential technologies
Support core functions such as checkout, cart activity, security, fraud prevention, preferences, and site operation.
02
Analytics technologies
Help us understand visits, traffic sources, page interactions, device information, and general website performance.
03
Advertising technologies
May help measure campaigns or present marketing based on interactions with the website where permitted by law and your available choices.
04
Browser controls
You can usually manage cookies through your browser settings. Blocking some technologies may affect parts of the website.
Privacy preference signals
Where required by applicable law, ActiveMora may recognize supported browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of certain sale, sharing, or targeted-advertising activity for that browser or device.
Your Privacy Rights
Your privacy rights.
Depending on where you live, privacy law may give you rights relating to your personal information. These rights are not identical in every jurisdiction, and some requests may be subject to verification, exceptions, or limitations permitted by law.
Request information about the personal information we maintain about you and how it has been used or disclosed.
Request correction of inaccurate personal information where the applicable law provides that right.
Request deletion of certain personal information, subject to legal, security, transaction, and recordkeeping exceptions.
Request a copy of certain personal information in a portable format where required by applicable law.
Where applicable, request to opt out of sale, sharing, targeted advertising, or certain profiling involving personal information.
Where applicable, request limits on certain sensitive-data uses or appeal a decision relating to a privacy request.
Submitting a request
Use the contact method provided at the end of this policy. We may ask for information reasonably necessary to verify your identity and protect personal information from unauthorized access. Authorized agents may be required to provide proof of authority where applicable.
Additional Privacy Information
Additional privacy information.
The following provisions explain how we handle retention, security, children’s information, international processing, and policy updates.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, legal obligations, and enforcement of agreements.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service or transmission method can guarantee absolute security.
Children’s privacy
ActiveMora is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it as required.
International processing
Service providers may process information in locations different from where you live. When required, appropriate safeguards may be used for cross-border transfers.
Third-party services
The website may use or connect to third-party services. Their privacy practices are governed by their own notices, and ActiveMora does not control how an independent third party handles information outside our service relationship.
Policy updates
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal requirements. The revised version will display an updated date when published.
Purpose-Limited Collection
Information is collected to operate, support, secure, and improve the store
Customer Choice
Applicable privacy and marketing choices are respected where required
Reasonable Safeguards
Administrative and technical measures are used to protect personal information
24/7 Support
Customer assistance is available around the clock
Privacy Questions & Requests
Contact ActiveMora.
For privacy questions, requests to exercise applicable privacy rights, or questions about how personal information is handled, contact ActiveMora using the support page. You may also reference this policy when contacting us by email or phone.