Days available for eligible free returns and exchanges.
ActiveMora Returns & Exchanges
Returns made simple.
ActiveMora offers free returns and exchanges within 30 days, with clear guidance for getting your training setup back on track.
30-Day Window
Free returns and exchanges
Free Return Support
No added return fee
24/7 Customer Care
Help whenever you need it
Clear Return Steps
Simple guidance from start to finish
Return Window
The 30-day window.
ActiveMora provides free returns and exchanges within 30 days. If an eligible product is not right for your training setup, begin the return or exchange process within the 30-day window so the support team can guide you through the correct next steps.
Keeping your order information, product components, accessories, manuals, and packaging together makes the process easier to review and helps prevent unnecessary delays.
ActiveMora return fee under the free return policy.
Customer support availability for return assistance.
Return Process
Three clear steps.
A good return process starts with the right order details and a complete product. Before sending anything back, make sure you have reviewed the product and kept all pieces together.
01
Start your request
Begin the return request within 30 days and have your order information available for reference.
02
Prepare the product
Keep the item, included accessories, components, manuals, and packaging together for return review.
03
Follow the guidance
Use the return instructions provided by ActiveMora support before sending the product back.
Exchange Support
Exchange with confidence.
If an eligible product is not the right fit for your intended training use, ActiveMora offers free exchanges within 30 days. Begin the request within the exchange window and keep the original product complete while your options are reviewed.
Because fitness equipment can vary in size, weight, resistance, capacity, and training function, confirm the replacement product details carefully before completing an exchange.
Check the replacement carefully
Review product dimensions, weight range, resistance level, intended use, and available space before finalizing an exchange for training equipment.
Product Condition
Keep everything together.
Fitness products often include multiple components, adjustment pieces, hardware, straps, handles, cables, accessories, manuals, or protective packaging. Keep these materials together while you decide whether the product is right for you.
Do not discard packaging immediately after delivery. Retaining the original materials while you inspect the product makes it easier to keep the return or exchange complete if you need assistance.
Keep all pieces together
Retain included hardware, accessories, straps, handles, cables, and other supplied components.
Keep the box temporarily
Hold onto protective packaging until you have inspected the product and confirmed that it is right for you.
Keep order details ready
Have the order number and checkout email available whenever you request return or exchange support.
Incorrect or Damaged Items
If something arrives wrong.
If your order arrives with an issue, inspect the product and packaging before discarding anything. Keeping the shipping materials and all product components together can make it easier to review what happened.
When requesting assistance, describe the issue clearly and include your order information. If there is visible damage or a missing component, documenting the condition before further setup can help the support team understand the problem.
01
Inspect first
Check the packaging, product, included parts, and accessories before continuing setup.
02
Keep evidence
Retain packaging and document visible damage, missing pieces, or an incorrect item before discarding materials.
03
Request assistance
Provide clear order details and a concise description of the issue so support can review the situation.
Returns FAQ
Return questions answered.
The key information to know before beginning an ActiveMora return or exchange.
How long do I have to request a return?
ActiveMora offers free returns within 30 days for eligible purchases.
How long do I have to request an exchange?
ActiveMora offers free exchanges within 30 days for eligible purchases.
Do I have to pay an ActiveMora return fee?
No. ActiveMora's stated policy provides free returns and exchanges within the 30-day window.
Should I keep the original packaging?
Yes. Keep packaging and included materials until you have inspected the product and confirmed that it is right for your needs.
What should I keep with the product?
Keep included accessories, components, hardware, manuals, straps, cables, and other materials that arrived with the product together while your return or exchange is being considered.
What information helps with a return request?
Have your order number and the email used at checkout available whenever possible so the correct purchase can be identified more efficiently.
What should I do if an item arrives damaged or incorrect?
Inspect the item, keep the packaging and components together, document the condition, and request support with your order details and a clear explanation of the issue.
How long does a refund take to appear?
Refund posting time can vary after a return is reviewed and approved because payment providers and financial institutions may process credits on different schedules.
When is ActiveMora support available?
ActiveMora provides 24/7 customer support.
Return Support
Need return support?
Our customer support team is available 24/7 for questions about returns, exchanges, order issues, product concerns, shipping, and delivery.