Accurate order information
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ActiveMora / Terms of Service
Terms of Service.
These Terms of Service govern your use of the ActiveMora website and your purchase of products from us. By accessing the website, placing an order, or using our services, you agree to these terms.
Orders, Pricing & Payment
Orders and payment.
All orders are subject to product availability, payment authorization, and our acceptance. An order confirmation acknowledges that we received your order; it does not prevent us from correcting an obvious pricing, inventory, or product-information error before fulfillment.
Prices are displayed in the currency shown on the website and may change without prior notice. Any applicable taxes, charges, or order adjustments will be shown during checkout when required.
Payment authorization
Orders may be delayed or cancelled if payment cannot be authorized, appears fraudulent, or requires additional verification.
Product availability
Products may become unavailable or change in availability. If an item cannot be fulfilled, we may cancel the affected item and provide an appropriate refund.
Obvious errors
We may correct clear typographical, pricing, inventory, or product-information errors and contact you when an order is materially affected.
Shipping & Delivery
Shipping and delivery.
ActiveMora offers free standard shipping on all products. Our standard delivery timeframe is 3–5 calendar days after the order enters fulfillment, unless a different timeframe is clearly stated for a specific order or product.
Delivery timing can be affected by incorrect address information, severe weather, carrier disruptions, security reviews, or other circumstances outside our reasonable control. We will provide support when a shipment requires investigation.
Standard shipping is included on every ActiveMora product without a minimum purchase requirement.
The standard delivery timeframe is stated in calendar days unless a different timeframe is communicated for the order.
Customers should review their delivery address carefully before submitting an order to reduce avoidable delays.
Our support team is available 24/7 to assist with tracking, delivery questions, and shipment issues.
Returns, Exchanges & Promotions
Returns and promotions.
ActiveMora offers free returns and exchanges within 30 days, subject to the return conditions stated on our website and any legal rights that cannot be limited by these terms.
Promotional offers may have eligibility requirements, start and end conditions, product exclusions, or other limitations stated with the promotion. Automatic discounts apply only when the customer meets the applicable conditions.
Eligible purchases may be returned or exchanged free within 30 days in accordance with the applicable return conditions.
After a successful email subscription, qualifying customers receive an automatic 15% sitewide discount. No discount code is required, and the offer is not limited to the first order.
Selected promotional products may receive an automatic 20% discount without a discount code when the promotion is active.
We may refuse, reverse, or correct a discount applied through technical error, abuse, manipulation, or activity inconsistent with the stated promotion.
Consumer rights remain protected
Nothing in these Terms is intended to waive rights that cannot lawfully be waived under applicable consumer-protection law.
Website Use & Product Information
Use the website responsibly.
You may use the ActiveMora website for lawful personal shopping, product research, account activity, and customer-support purposes. You may not misuse the website, interfere with its operation, attempt unauthorized access, scrape restricted areas, introduce malicious code, or use the service in a way that violates applicable law.
We work to present product descriptions, measurements, specifications, images, colors, and other information accurately. Minor differences may occur because of screen settings, photography, manufacturing updates, or product revisions.
01
Product use
Follow the instructions, warnings, assembly directions, weight limits, maintenance guidance, and intended-use information supplied with each product.
02
Fitness information
Training guides and general fitness content are educational information and are not individualized medical, rehabilitation, or injury-treatment advice.
03
Intellectual property
Website text, design, branding, graphics, logos, and original content are protected by applicable intellectual-property laws and may not be copied or commercially reused without permission.
04
Third-party services
Some website functions may depend on independent payment, shipping, analytics, or technology providers whose separate terms may also apply to their services.
Legal Terms
Legal responsibilities.
These provisions explain how responsibility is allocated when you use the website or purchase products. They apply only to the extent permitted by applicable law and do not remove rights that legally cannot be excluded.
Service availability
We may update, suspend, restrict, or discontinue parts of the website when reasonably necessary for maintenance, security, legal compliance, product changes, or operational reasons.
Warranty limitations
Except for express product warranties and rights that apply by law, the website and services are provided on an “as available” basis without additional implied guarantees to the maximum extent legally permitted.
Limitation of liability
To the maximum extent permitted by law, ActiveMora is not responsible for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.
Customer responsibility
You are responsible for using fitness equipment in accordance with product instructions, maintaining appropriate training space, and selecting activities suitable for your experience and circumstances.
Indemnification
To the extent permitted by law, you agree to be responsible for losses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another party’s rights.
Severability
If a provision of these Terms is held unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Governing law
These Terms are governed by the laws applicable to ActiveMora in the State of New York, without limiting any mandatory consumer rights that may apply based on where you live.
Changes, Eligibility & Entire Agreement
Additional terms.
These additional provisions help define who may use the service and how updates to these Terms are handled.
You must be legally capable of entering into a binding purchase or must use the website with the involvement of a parent or legal guardian where required.
We may update these Terms to reflect changes in law, website functions, products, services, or business operations. The updated version will display a revised date when published.
If we do not enforce a provision immediately, that does not permanently waive our right to enforce it later.
These Terms, together with policies and notices referenced on the website, form the agreement governing your use of ActiveMora and your purchases from us.
Free Shipping
Standard shipping is included on every product
3–5 Day Delivery
Standard delivery timeframe is measured in calendar days
30-Day Returns
Free returns and exchanges within the stated window
24/7 Support
Customer assistance is available around the clock
Terms Questions
Contact ActiveMora.
For questions about these Terms, an order, shipping, returns, exchanges, promotions, or your use of the ActiveMora website, our support team is available 24/7.