Free on all products
Every ActiveMora product ships free under the store's standard shipping offer.
ActiveMora Help Center
Support that keeps your training moving.
Find clear answers about orders, delivery, returns, discounts, product support, and everyday shopping at ActiveMora.
24/7 Support
Help whenever you need it
Free Shipping
Included on every product
3–5 Day Delivery
Calendar-day delivery window
30-Day Free Returns
Returns and exchanges included
Order Support
From checkout to arrival.
We want every ActiveMora order to feel straightforward from the moment you place it. After checkout, keep your confirmation details available so you can quickly reference your order information if you need support.
If you need help with an order, provide the email used at checkout and your order number whenever possible. This allows support to review your request more efficiently without unnecessary back-and-forth.
01
Confirm your order details
Review your confirmation email and make sure your contact and delivery information are correct.
02
Follow shipment progress
Use ActiveMora order tracking to follow your package after fulfillment.
03
Keep packaging until checked
Inspect your item after delivery before discarding packaging, especially for larger fitness equipment.
Shipping & Delivery
Free shipping, clearly explained.
ActiveMora provides free shipping on every product. There is no minimum order requirement for standard free shipping.
Our standard delivery timeframe is 3–5 calendar days. Delivery timing can depend on order processing, destination, carrier operations, and circumstances outside normal control, but the stated window is the service standard customers should expect.
3–5 calendar days
The delivery window is measured in calendar days rather than business days.
Stay informed
Use the tracking information associated with your order to follow shipment progress.
Returns & Exchanges
A simpler 30-day return window.
ActiveMora offers free returns and exchanges within 30 days. If an eligible item is not right for you, contact support within the return window so the team can guide you through the next steps.
For the smoothest return experience, keep the item, accessories, components, and original packaging together until you have confirmed that you are satisfied with your purchase.
01
Start within 30 days
Request return or exchange support within 30 days of your eligible purchase.
02
Keep the product complete
Include accessories, components, manuals, and other materials that arrived with the product.
03
Follow support instructions
Use the return guidance provided by ActiveMora support before sending anything back.
Savings & Promotions
Automatic savings, no code required.
ActiveMora keeps promotional offers easy to use. Qualifying discounts are applied automatically, so customers do not need to search for or enter a discount code.
Successfully subscribe by email and receive an automatic 15% sitewide discount. The offer is not limited to the first order and does not require a discount code.
Selected promotional products receive an automatic 20% discount without a discount code.
Product Support
Help across your training setup.
ActiveMora serves a broad training range, from strength and resistance equipment to cardio, agility, mobility, Pilates, recovery, and home gym essentials.
When asking a product question, include the product name and a short description of what you need help with. For larger equipment, it can also help to mention the specific component, adjustment, assembly point, or training function involved.
Weights & racks
Dumbbells, kettlebells, barbells, plates, benches, racks, and bodyweight stations.
Endurance training
Treadmills, walking pads, steppers, exercise bikes, rowers, and conditioning equipment.
Speed & conditioning
Agility, plyometric, reaction, resistance, suspension, ropes, weighted vests, and functional tools.
Yoga & Pilates
Mats, blocks, straps, balance equipment, stability tools, and Pilates training essentials.
Restore & reset
Massage, foam rolling, compression, and recovery-focused training tools.
Training space essentials
Supports, flooring, storage, and equipment designed to keep a home training area organized.
Frequently Asked Questions
Quick answers before you reach out.
The most common ActiveMora support questions, organized in one place.
How much does shipping cost?
Shipping is free on all products sold through ActiveMora.
How long does delivery take?
The standard ActiveMora order delivery time is 3–5 calendar days.
Do I need a code for the 15% subscriber discount?
No. After a successful email subscription, the 15% sitewide discount applies automatically. It is not limited to a first order.
How does the 20% promotional discount work?
Selected promotional products receive an automatic 20% discount. No discount code is required.
What is the return and exchange window?
ActiveMora offers free returns and exchanges within 30 days.
When is customer support available?
ActiveMora provides 24/7 customer support.
What information should I provide when asking about an order?
Include your order number and the email address used at checkout whenever possible. This helps support identify the correct order more efficiently.
Need More Help?
Our support team is available 24/7.
For order questions, product assistance, shipping support, returns, exchanges, or anything else related to your ActiveMora experience, reach out through our contact page.